Select a page

Terms and Conditions

L'Orthopédie Felten (Technical Orthopedics Ets. Felten Marco sàrl) is the publisher and operator of the site

The purpose of the Felten Orthopedics is the sale of orthopedic and well-being products in stores and for distance sales, in particular by electronic means via this e-commerce site.

These general conditions of sale govern all contracts concluded from the website accessible at the URL address https: /

They are concluded between:

The company Orthopédie Technique Ets Felten Marco sàrl, 11, rue Dicks L-1417, on the one hand,

and the private customer, non-professional or professional, on the other hand.  

The customer and Felten Orthopedics will be called collectively the parties.
The Orthopedics Felten company, as a statutory auditor, is subject to the professional rules which govern the delivery of orthopedic products in Luxembourg.

These General Conditions of Sale are deemed to depend on the regulations in force for this particular activity.

Any order placed on the site necessarily implies the unconditional acceptance by the customer of these general conditions of sale.

The language of writing of these general conditions of sale is French.


Article 1 Definitions

The terms mentioned below have, in these general conditions of sale, the following meaning:

Products: means all the products available on the website

Felten Orthopedics : refers to the e-commerce site accessible at the address Brings together all hosted web pages and products offered to customers.

Client: refers to the co-contractor of Orthopedic Felten who guarantees to have the quality of individual consumer as defined by Luxembourg law and case law.

General Terms and Conditions of Sale : designates this contract deemed to have been accepted by the parties.

Delivery : delivery is considered to have been made from the date of the first presentation of the products to the delivery address mentioned when ordering by the customer.

Article 2: Object of the contract

The purpose of these GTCS is to set the contractual provisions relating to the respective rights and obligations of the parties in connection with the sale of Products made on

Article 3: Modification of the GTC

L'Orthopédie Felten may modify these GTC at any time. The customer will be informed of the nature of these modifications as soon as they are posted on the site

The changes will take effect 30 days after they are posted on the site.

Article 4: Products offered

Presentation of products online.

All products are described by Orthopedics Felten as precisely as possible based on the information provided by the supplier respectively the producer.

The majority of products are supplied with a user manual written in French as well as in German, if applicable, the precise conditions of use are indicated on the product packaging.

In case of doubt about the characteristics of a product, the customer can contact a consultant at the following number: +352 494927 or by email [email protected] The photos are not contractual.

Stock limit

The products ordered and the promotional offers offered by Orthopedic Felten on its site are only valid while stocks last.
Product offers and prices are only valid as long as they are visible on the site and within the limits of available stocks.

In order to guarantee the maximum availability of the products put online, the Felten Orthopedics automatically updates the stocks.
Despite these precautions, it could happen that a product is no longer available because sold simultaneously in our store. If necessary, the customer would be immediately notified and reimbursed in the event of unavailability beyond a period acceptable to him.

Article 5: Price

All our prices are indicated in euros All Taxes Included (TTC). The customer can choose to pick them up directly at one of our points of sale or have them shipped. 

Shipping costs are the responsibility of the purchaser.

The customs fees which may be requested from the Customer by the authorities of its place of delivery are not included in our prices, and the Customer must make it his personal business.

The prices of the products take into account the VAT applicable on the day of the conclusion of the contract. Any rate change may be reflected in the price of the products.

All orders placed on the site are payable upon order by bank card or by paypal.

Orthopédie Felten reserves the right to modify the price of the products at any time, but the products are invoiced on the basis of the prices in force at the time of the registration of orders.

Article 6: Order

The customer can place an order:

- On the website accessible at

- By phone at +352 494927 or fax: +352 488464

Orthopedics Felten retains ownership of the products until full payment of the order, that is to say upon receipt of the price of the order by Orthopedics Feltenn.

Orthopedics Felten will only bear the risks weighing on the products until their departure from the depot, that is to say by their direct management by the customer or by the carrier. Orthopedics Felten remains responsible for the conditioning and packaging of the products, however, and the Customer must notify Orthopedics Felten within 48 hours by e-mail: [email protected] or by phone at +352 494927 if he finds an error in the contents of the package or any defective product. 

Article 7: delivery

As indicated in article 5 of these general conditions of sale, our prices are inclusive of VAT. Shipping and delivery costs are not included in our prices and are the exclusive responsibility of the buyer.

The Customer can choose, if he wishes to be delivered by one of the carriers offered by Orthopedics Felten, or the package being made available to him at one of the stores by choosing "withdrawal in store" in the delivery methods indicated in the process. control.

The products available on the site can be delivered to all countries of the European Union. For other countries, please consult us.

The financial conditions relating to the different destinations are also available on the " Delivery methods ”.

The delivery period begins to run once the order is fully paid. This period will be specified on the customer's order verification page and depends on the delivery solution chosen. Orders validated before 12 noon are processed the same day, orders validated after 12 noon will be processed the next day. The normal delivery time is 1 to 3 days.

Orthopédie Felten cannot be held responsible in the event of delay attributable to the carrier.

A customer who refuses delivery of his order cannot claim a refund or a new shipment of the said package.

A customer who has indicated an incorrect address or an incorrect telephone number (necessary for delivery) cannot claim a refund or a new shipment of his package.

The Customer is obliged to check the conformity of the goods delivered at the time of delivery. Any anomaly concerning the product (damage, missing product compared to the order form, damaged package, broken, defective products, etc.) must be imperatively indicated upon delivery and as soon as possible (2 working days), and in accordance in particular to the terms and conditions of article 9 of these GTC.

The products are no longer under the responsibility of Orthopedics Felten as soon as they are handed over to the purchaser or the carrier. However, L'Orthopédie Felten remains responsible for the conditioning and packaging of the products as indicated in article 6 of the GTC.

Article 8: Legal compliance and warranty

For the lack of conformity, the customer must mention upon delivery and this as soon as possible, in accordance with article 8 of these GTC, all the defects of conformity with the Felten Orthopedics, and this via the site www from the contact page accessible at the address by choosing the theme «Product return», specifying the following information:

Order number

Last name First name and address

Reference of the item (s) to be returned

Reason for return for non-compliance

This warranty is however limited to normal use of the product. If the lack of conformity is proven, the Customer can either obtain the repair of the product within 30 days when it is possible, or its replacement.

In the event that the customer's choice generates a manifestly disproportionate cost in comparison with the other option offered to him, with regard to the value of the product or the importance of the defect noted, Orthopedic Felten reserves the right to opt for the second solution offered.

Likewise, in the event of an impossible replacement or repair, Orthopedics Felten undertakes to return the price within 14 days in exchange for the return of the product by the customer to the following address: Orthopédie Felten - Returns Department - 11, rue Dicks - L-1417 Luxembourg.

Orthopédie Felten is not responsible for apparent defects that the client could have noticed for himself and of which he could have been convinced.

However, all of the products benefit from the legal guarantee against hidden defects which make them unfit for the use for which they are intended, or which so diminish this use that the buyer would not have acquired them, or would not have given that a lower price, if he had known them.

The possible liability of Orthopedic Felten is exclusively limited to the value of the product in question, determined on the date of its sale.

In case of exercise of the right of return, under the conditions of this article, the customer must return the product to the above-mentioned address after having obtained the return code for his request by telephone or by e-mail. [email protected] In addition, the customer has an after-sales service which he can contact by telephone (Tel: +352 494927 or by e-mail. [email protected]

Article 9: Right of withdrawal

The consumer customer has a withdrawal period of 14 days from receipt of his order. The right of withdrawal does not entail any penalty.
To obtain a refund or for an exchange to be made, the customer must return new products at his own expense and under his responsibility (with invoice) in their original packaging, intact, accompanied by any accessories, (such as and among other user manuals and documentation) at the following address: Felten Orthopedics - Service Returns - 11, rue Dicks - L-1417 Luxembourg .

The shipping costs associated with the return of the products are not reimbursed by Orthopedics Felten (unless the error lies with the latter).

For a better treatment of your file, we advise you to formulate your request for return of goods using the contact form: Product return

Please note, for hygiene and regulatory issues, certain products do not fall within the scope of this right of withdrawal, including compression stockings, WC seats etc.

Any merchandise that is unconditioned or bears fitting, use / wear marks will be systematically refused, especially if it concerns products in direct contact with the skin.

Article 10: Protection of personal data

As part of the operation of the site, Orthopédie Felten is obliged to collect personal data. The collection of personal information carried out for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders. The lack of information leads to the non-validation of the order. These data will be processed in accordance with the purposes provided for during the collection. Orthopédie Felten undertakes never to communicate the contact details of its customers to a third party. The customer can consult and also modify their information at any time via the My Account page.

For details please refer to our privacy policy.

Article 11: Liability

The responsibility of Orthopedic Felten can in no case be engaged in the event of non-performance or improper performance of contractual services attributable to the Customer, in particular when entering the order. Orthopédie Felten cannot be held responsible, or considered to have failed these conditions, for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined by case law. Luxembourg courts and tribunals.

Orthopédie Felten cannot under any circumstances and in any way be held liable for damages of any kind that may result from the improper use of the products sold.

Likewise, Orthopedics Felten cannot be held liable for any modifications to the products made by the manufacturers.

Responsibility for Orthopedic Felten will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. In particular, the photos on the site are provided for information purposes. In any case, a modification of the container or the content of a product can not be invoked in the event of discrepancy compared to the photo available on the site. The notices published in the product sheets are for information only. The customer undertakes to carefully read the instructions displayed by the manufacturer on or in the packaging of the product. It is this manual which contains the information that the user must respect.

This site contains links to other websites. Orthopédie Felten cannot be held responsible for the current or future content of these sites, or the content of external sites which have a link to the site

Article 12: General provisions

If any of the stipulations of these GTC were to be void with regard to a legislative or regulatory provision in force or a court decision having authority of res judicata, it will be deemed unwritten but will in no way affect the validity other clauses which will remain fully applicable.

Article 13: Archiving of the contract

Any contract concluded on our website (data relating to your order and CGV in force on the day of your order) is archived for a period of 10 years. You can access archived contracts by requesting them by e-mail  webshop@ or by post to Orthopédie Felten -  11, rue Dicks - L-1417 - Luxembourg

Article 14: Intellectual property

The texts, layouts, illustrations, photos, product sheets and other elements appearing on this site are protected by copyright and, in general, by the principles of intellectual property law. The content of the site cannot be copied. It cannot be modified, placed on another site or published in any form without the prior written authorization of This site may also contain texts, illustrations and other elements protected by the copyright of third parties. Orthopédie Felten does not in any way and in any case authorize the use of its intellectual property, or that of third parties.

Article 15: Applicable law

The interpretation and execution of these General Conditions of Sale, as well as all the acts which will be the consequence thereof, are subject exclusively to Luxembourg law. In the event of a dispute arising between the parties concerning the interpretation, execution or termination of the Contract and the services provided, the parties will endeavor to settle it amicably.